Notes:

• HB – half board (dinner, breakfast)
• Prices are per person per night on half board basis, for shift stays (Sunday / Sunday), except for Royal Suite where the price is for max 6 people per night, HB included
• The price refers to the use of accommodation by one or two persons, extra persons (more than 2 in the same accommodation unit) pay extra in accordance with the decision on the price of additional payment for additional persons, depending on age (see payment conditions)
• Children accompanied by two full-paying adults get a discount
• For stays less than 7 nights the price is increased for 20%, bookable on request and in accordance with the availability of free rooms. Depending on availability, this rule may be waived.
• Children under 15 years old can use pool&wellness, only accompanied by their parents or guardians.
• Pets till 6kg weight can stay with surcharge 2000rsd and reservation and approval by Apart&Spa Zoned in advance
• Organization of New Year’s Eve as well as any extra charges will be announced later

Terms of charge for children and adults:

• Children 0-4 years old, accompanied two adults, are free of charge
• For the first child aged 4-15 years old, accompanied by two adults, discount is 60% of the price per person
• For the second/third child aged 4-15, accompanied by two adults, discount is 70% of the price per person
• For the third adult discount is 30% of the price per person
• For the fourth / fifth / sixth adult discount is 70% of the price per person
• For the single use of the room the increase is 30% of the price per person, for the chosen accommodation unit (studio / lux studio )

The following services are FREE :

• Usage of the ski storage during the winter season (Ski equipment can be disposed in our ski storage in the center, next to the ski lifts);
• Shuttle bus from Apart&Spa Zoned to complex Konaci and back, in the morning from 8:30-11:00 am and in the afternoon from 3.00-5.00 pm (departures every half an hour);
• ***NEW OFFER*** unlimited usage of POOL&SPA, reservation is needed
• Usage of the fitness room;
• Play area for children
• Cots for babies (on request);
• Use of the wireless Internet in all hotel areas
• Parking place (limited number)
• Safety deposit box in each room

Terms of payment:

• After confirmation of an individual reservation, it is necessary to make an advance payment of 50% of the total reservation price when booking (5 days from issuing an invoice) and the remaining 50% for at least 7 days prior to arrival, or provide us funding guarantees payment;
• For group reservations deposit of at least 30% of the total reservation price is necessary, and the rest of the amount at least 7 days before the arranged date of arrival; the group is considered to comprise at least 10 guests who are accommodated together in the hotel;
• Prices are quoted in euros, while the calculation and payments are  made in dinars at official average rate of the National Bank of Serbia, valid on the day of payment;
• The price is guaranteed for the full payment of the entire amount, otherwise only the amount of advanced payment is guaranteed while the rest can be changed;
• In the event of changes in the monetary market Apart &Spa Zoned reserves the right to correct the prices;
• Payment in the country:
• The current bank account of Apart & Spa Zoned;
• Credit Card at the reception desk (Visa, Maestro, Master,Dina);
• Cash at the reception
• Payment from abroad:
• Payments to foreign Apart & Spa Zoned bank account. Banking expenses are borne by the payer, otherwise the bank charges will be billed at the recepction desk in dinars equivalent at the middle exchange rate for cash on the date of payment;
• Credit Card at the reception desk (Visa, Maestro, Master);
• The possibility of advance payments through POS terminals without the presence of the card with instructions from the hotel, with all necessary instructions from the hotel (quaranty form, personal documents, card details)
  NEW: deferred payment in installments – payment at 6, 9 or 12 monthly installments for users of credit cards issued by Komercijalna Banka

Cancellation policy and terms for changing reservations:

• If the Guest does not show up, and the reservation is not cancelled according to the cancellation policy, Apart&Spa Zoned is entitled to compensation of damages in the amount of costs of cancelled or non-performed services;
• If the Guest leaves before the agreed date of departure, there will be no refund for the unused part of the arrangement;
• Cancellation of individual reservations has to be made at least 10 days prior to the date of using the services: up to

10 days – free of charge, 9 to 5 days – 30%, 4 to 2 days – 60%, 1 to 0 days – 80%;

• Cancellation of group reservations has to be made at least 20 days prior to the date of using the services: up to 20 days – free of charge, 20 to 14 days – 30%, 14 to 7 days – 60%, 7 to 0 days – 80%;
• Cancellation or change of the date of reservations has to be sent by the e-mail: reservations@zonedkopaonik.com;

Unfavourable weather conditions as the reason for the cancellations, as well as premature departure from hotel will not be considered as a valid reason.

Cancellation Conditions in case of Covid 19

In case of Covid 19 outbreak our facility will follow all the safety measures proposed by the government of Serbia.  In case of  new circumstances due to Covid 19 ( e.g. closing the borders or travelling restrictions set by the government of Serbia or a country from which the Guest is coming, as well as due to Coronavirus disease) the followng measures will be taken:

• Single reservations  will be able to be cancelled at least 10  days prior to the date of using the services: up to 10 days – free of charge, from 10 to 3 days possible change of the date according to the availability until 10th April 2022, from 3 to 0 days 80% of the total amount of the reservation will be charged unless a person brings a proof  that he/she or a family member has coronavirus. In that case the reservation date will be changed or the advance payment will be refunded.

• Cancellation deadline of accommodation or services for a group will be  at least 20 days prior to the date of using the services: up to 20 days- free of charge, from 20 to 5 days there is a possibility to change the date of stay according to the availability until 10th April 2022, from 5 to 0 days 80% of the total amount of the reservation will be charged unless a country from which the guest is coming or our country, Serbia, makes a decision to close the borders 5 days before the travelling date.In that case a change of the date will be possible until the 30.11.2022.

*Cancellation or a change of the reservation date must be sent in a written form on e-mail: reservations@zonedkopaonik.com

*The conditions mentioned above are valid only in a written form. If there is no coronavirus outbreak in our country or the country where the Guest is coming from, those conditions will not be valid.

*In case the Guest has coronavirus just before the arrival (group or individual reservations) he or she must submit medical documentation so that the hotel would be able to change the reservation date or refund money. If the person does not submit it, the cancellation will be done according to standard cancellation policy.